Frequently Asked Questions

WHO TO CONTACT?

 

Please email wyn.ericson@gmail.com and he will get you the answers you need.

Response time is usually with 24 hours.

 

WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact wyn.ericson@gmail.com

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it. Please contact wyn.ericson@gmail.com as soon as possible if you need to cancel your order.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email wyn.ericson@gmail.com

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping and returns below for full details.

SHIPPING AND RETURNS

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

THE 48 CONTIGUOUS UNITED STATES

 

Order Type Production Time Standard Shipping 2 Day Shipping Next Day Shipping
Paper or Canvas (print only) 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Acrylic or Metal (print only) 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Print & Frame Presentations 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Custom Canvas Art 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Sample Packs 3 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days. 

 ^ We stock some popular sizes, produced much more quickly. 

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping. 

 Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on weight coefficient of each item. COMING SOON: Instructions on how to calculate the weight.

* International Shipping (Region A)  Andorra, Austria, Belgium, Denmark, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal

International Shipping (Region B)  Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Hungary, Panama, Saudi Arabia

International Shipping (Region C)  Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Mexico, Taiwan, Virgin Islands, British

International Shipping (Region D)  Australia, Egypt, Iceland, India, Indonesia, Israel, Malaysia, Philippines

International Shipping (Region E)  Finland, France, Germany, Japan, United Kingdom

International Shipping (Region F)  Spain, Sweden, Switzerland

International Shipping (Region G)  China, Hong Kong, Korea, Republic of

WHEN WILL I RECEIVE MY ORDER?

In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

 

HOW ARE YOUR FRAMES SHIPPED?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

INTERNATIONAL SHIPPING: 

DO YOU SHIP ORDERS OUTSIDE THE USA?

While we are based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years.  Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.

INTERNATIONAL DELIVERY TIMES

In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.

WANT TO KNOW ABOUT ORDERS TO CANADA?

Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

TAXES, DUTIES, BROKERAGE FEES AND TARIFFS

If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

PACKAGE TRACKING

Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

PRICES AND SHIPPING CHARGES

All prices are calculated in United States Dollars (USD).

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact wyn.ericson@gmail.com

CAN I CANCEL MY ORDER?

You can cancel your order within one business day of placing your order. After a business day it's possible that your order has already gone into production. Please contact wyn.ericson@gmail.com

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

 

What is your shipping Policy on Original Artwork?

Shipping costs are calculated based on weight and size of the artwork. Please email wyn.ericson@gmail.com if you have questions about a particular art piece. Shipping original art always includes tracking and insurance. 

How can I keep up with your new work?

 Sign up for my newsletter and follow me on social media by clicking the icons at the bottom of the page. 

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DESCRIPTION OF POLICY FROM MERCHANT: If you are not 100% satisfied with your purchase, we will refund you in full.

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