Frequently Asked Questions
Response time is usually with 24 hours.
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.
Processing a refund can take up to 7-10 business days.
For a refund or replacement, please email wyn.ericson@gmail.com
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping and returns below for full details.
| Order Type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
The shipping price is calculated based on weight coefficient of each item. COMING SOON: Instructions on how to calculate the weight.
* International Shipping (Region A) Andorra, Austria, Belgium, Denmark, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal
International Shipping (Region B) Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Hungary, Panama, Saudi Arabia
International Shipping (Region C) Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Mexico, Taiwan, Virgin Islands, British
International Shipping (Region D) Australia, Egypt, Iceland, India, Indonesia, Israel, Malaysia, Philippines
International Shipping (Region E) Finland, France, Germany, Japan, United Kingdom
International Shipping (Region F) Spain, Sweden, Switzerland
International Shipping (Region G) China, Hong Kong, Korea, Republic of
In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.
While we are based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
All prices are calculated in United States Dollars (USD).
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.
Processing a refund can take up to 7-10 business days.
What is your shipping Policy on Original Artwork?
Shipping costs are calculated based on weight and size of the artwork. Please email wyn.ericson@gmail.com if you have questions about a particular art piece. Shipping original art always includes tracking and insurance.
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